Legal notice

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TRAVEL SURF MOROCCO SARL
Hay Sahel, 80001 Tamraght Ou Fella, Agadir, MOROCCO
+ 212 615 – 47 79 05
+ 212 658 – 41 91 74
contact@travelsurfmorocco.com


“Travel Surf Morocco” or “we” applies to the SARL Registered Moroccan Company “Travel Surf Morocco SARL” and their staff.
The “customer”, “you”, “guest” or “guests” applies to the person/s who will or have already booked any services provided by “Travel Surf Morocco SARL”.

Insurance

The guest agrees that they are in good health and fit for surfing, yoga and all other activities organised by Travel Surf Morocco. If there are any medical situations, specific diet, allergies or any other elements which may affect the surfing ability of the guest, the guest MUST tell Travel Surf Morocco before arrival or as soon as they arrive at Travel Surf Morocco.
Although we will do our best to take care of you when with Travel Surf Morocco, Guests are responsible for taking care of their own health and it is highly recommended that guests purchase Comprehensive Travel Insurance for the entire period of their stay in Morocco including the sport of Surfing.
Guests agree that they must listen carefully to the instruction of the surf and yoga coaches at all times. This is for the safety of the guest and other people. We will give you advice to avoid injury but guests also accept that accidents happen when surfing and that Travel Surf Morocco is not responsible in any way for any injury, death or loss or damages of belongings.
It is the guests’ responsibility to avoid sunstroke by drinking plenty of bottled water (not tap water), and wearing sun-cream, hats and sunglasses as needed for the guest. It is not advised to drink tap water in Morocco.

Payment and Refunds Policy

Although Travel Surf Morocco will do their best to take guests to the best places to surf, we are not at all responsible for surfing conditions. In the rare event that there are unsuitable surfing conditions for example a flat day, rain or wind; the customer is not owed a refund for Surfing, Yoga or any other activities provided or organised by Travel Surf Morocco. We will however provide alternative activities such as showing surf videos, or providing a cultural excursion such as visiting the Agadir Souk Markets. Our team strive to keep guests happy.
Travel Surf Morocco cannot offer refunds should guests or staff members become ill but we promise to do the best we can to offer the guest alternative activities or instructors of a similar standard to the Travel Surf Morocco team.
If a guest acts in an irresponsible/unkind/violent way towards equipment, accommodation or persons, Travel Surf Morocco have the right to ask them to leave immediately without a refund. In this event, it is the decision of Travel Surf Morocco if a refund may be given or not. Should a guest create difficulty/unkindness to another guest or staff member, Travel Surf Morocco have the right to immediately ask the accused person to leave without a refund. If a person brakes equiment or items belongings owned by Travel Surf Morocco or their partners, the guest will pay the full amount of a replacement or repair.

Changes to Bookings

Should a guest wish to change their travel plans, dates, times, activities booked or packages at any time, it is at the discretion of Travel Surf Morocco whether or not the change is acceptable and whether a change in payment is also acceptable. If a booking has been confirmed by Travel Surf Morocco, the payment in full is then due immediately on arrival to Travel Surf Morocco.
Travel Surf Morocco has the right to change your accommodation at any time or for the duration of your stay. This will be of equal standard or higher, chosen by Travel Surf Morocco as suitable accommodation. Travel Surf Morocco will try our best to inform you of any changes to your accommodation prior to your arrival, however we do not need to.

Lost, Stolen and or Broken Belongings, accomodation items or Equipment

Our team are very aware of your safety both in and out of the water. We promise to do our best to guide you to safe surf spots and locations. Guests agree that it is their responsibility and not Travel Surf Morocco’s, to take care of their valuables at all times. Travel Surf Morocco accepts no responsibility for belongings of guests if, in the unlikely event that they are broken or stolen. We recommend that you take care of your valuables at all times.
If a surfboard/wetsuit or item which belongs to Travel Surf Morocco is broken by a guest, it is at the discretion of Travel Surf Morocco whether or not the guest should pay for the repair or replacement of the item. Travel Surf Morocco will assist in showing guests how to care for the equipment. Guests should take care of the equipment of Travel Surf Morocco.
Should guests break equipment they must pay the full amount for a replacement of that item/items. This will be chosen by the Travel Surf Morocco manager.


Travel Surf Morocco has created this statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason – period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data and Cookie use

Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected – Order Forms

We store the information from our contact form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at contact@travelsurfmorocco.com with your request. We do not store any type of sales information.

Information Correction or Removal

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at contact@travelsurfmorocco.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.